University of California, Santa Barbara Arts and Lectures
Ticket Office: (805) 893-3535
MON - FRI / 10AM - 5PM

FAQ

First Timer’s Guide

So you’re a first-time attendee – don’t worry about it! The following are answers to frequently asked questions designed to make your first trip to an Arts & Lectures performance an enjoyable one. Even seasoned concert goers may find this information useful!

What is Arts & Lectures? How is Arts & Lectures different from UCSB?

Arts & Lectures is an arts presenter bringing professional musicians, dance companies, jazz artists, theater, and much more from all over the world to perform in Santa Barbara. Arts & Lectures is affiliated with UCSB, housed on the UCSB campus and is a non-profit organization.

What should I wear to a performance?

Arts & Lectures has no formal dress code and we encourage you to wear clothes in which you are comfortable. Jeans and tennis shoes are perfectly acceptable, although some patrons prefer to dress more formally. When in doubt, business casual is always appropriate.

Can I just show up to the performance and buy a UCSB student ticket?

Yes, if available, student tickets are sold beginning one hour prior to a performance at the performance venue. There may be a limited supply of student tickets for each performance, so it is always better to buy your ticket before the night of the show in case they sell out.

How many student tickets can I get?

Students are able to buy one ticket with a current UCSB student ID (Access Card).

Where and what is Will Call?

Will Call is the place in each venue where you pick up tickets that you have paid for in advance. The Will Call window is located at or close to each venue’s ticket office.

When should I arrive? How will I know where to go once I arrive?

Plan on arriving around 20 minutes prior to the performance. This should give you enough time to park, find your seat, and read through the program. If you need to pick up tickets from Will Call, please arrive a few minutes earlier. Ushers will direct you to your seat and are happy to answer any questions you may have.

What happens if I arrive late?

If you arrive late, ushers will seat you at the earliest appropriate time during the performance, usually at the end of a piece. For classical music performances, you may not be seated until intermission, so please plan to arrive early.

What if I have to leave the performance early?

If you need to leave the performance early, we ask that you leave at a point in the performance when moving around will be of minimal disturbance to those around you, such as during the applause at the end of a song.

What is an encore? Do I have to stay for the encore?

An encore is an additional performance of a musical piece at the end of the regular concert. It is fine to leave before the encore, but please do so before the encore begins (while the audience is still clapping). Although a few people do leave, many choose to stay, as an encore is performed when the artist responds to applause or standing ovation.

When should I applaud?

Many works in classical music, such as Beethoven symphony or Mozart piano concerto, have three or more movements or sections. A short pause usually falls in between each of them. It has become customary over time not to clap during these short pauses but to wait until the entire piece is over. During jazz performances however, the audience will often clap after an artist has completed a solo during the piece. Wikipedia has an informative and entertaining article concerning concert etiquette that addresses clapping. When in doubt just follow the crowd!

Can I bring my cell phone? Can I take pictures?

We ask that you turn off or silence all noise-making electronics, including cell phones. You don’t want to be “the one” whose phone rings during the final notes of a symphony. Taking pictures and sound recording are prohibited at all performances. We ask that text messaging devices be turned off during performances as they disturb other attendees.

Can I eat or drink in the concert hall? Are there refreshments available for purchase?

Eating and drinking are not permitted in the concert hall. Often refreshments can be purchased before the performance and during intermission, but we ask that they be consumed in the lobby.

I have to take notes on the performance for a school assignment – is this appropriate to do during the performance?

Yes, however, we do ask that you write quietly and discreetly, so as not to bother those around you.

What if there is a distraction with another patron and I would like to change my seat?

If a situation arises and you need to change seats, please notify an usher. Ushers will do their best to accommodate you.

Will I be the only person unfamiliar with the music being performed?

Definitely not. Many patrons have attended performances by musicians with whom they are not familiar. If you’re interested in finding out more about a particular artist prior to a performance, check out the Arts and Lectures event page.

How can students become more involved with Arts & Lectures?

Click here for more information on our internships or work study jobs.